Features

Everything a municipality needs to receive, route and resolve residents' reports, in one platform.

For residents

Report from any phone's browser; there is nothing to install
Verify with a code sent by text message; no account or password
Pin the place on a map or use the phone's location
Add up to three photos; the location and device data hidden in them is removed
Follow the report with its tracking code and receive updates by text and email
Use the site in Spanish, English, French or Portuguese

For your staff

A shared queue of cases with filters and priorities
Assignment to departments and people, by hand or by rule
Internal notes kept apart from messages to the resident
Ask the resident for more information without seeing their number
Merge duplicate reports into one case; every resident is still kept informed
An email to each person when a case is assigned to them

Routing

Each report is matched to its municipality by location, with a confirmation near borders
Service areas made from your barrios or from boundaries you upload
Ordered rules by category and area, to a department or a person
Every automatic assignment is recorded in the case history

Public map

Optional, and off until you turn it on
A moderator writes each public summary; nothing is copied from the report
Exact location, an approximate area, the area's name only, or no location
Faces and license plates blurred in published photos
An entry leaves the map as soon as you take it down

AI assistance

Suggested category, priority and possible duplicates for new reports
Draft replies, summaries and translations for staff to review
Answers from your own knowledge base, with their sources
Personal details removed before any text is sent to the AI provider
A monthly budget per municipality, and an off switch

Service targets and analytics

Response and resolution targets by category and priority
Supervisors alerted by email before cases miss their target, and when they do
Dashboards of reports received and resolved
Residents' ratings of resolved cases
CSV exports, each one recorded in the audit log

Administration

Invite staff by email; each person sets their own password and a second factor
Roles for operators, field crews, moderators, supervisors and administrators
Departments and categories in your own words, in every language
Pay by card, or by contract or purchase order

See it with your own municipality’s map

We prepare a demonstration with your municipality’s boundaries and neighbourhoods and walk your team through a report from start to finish.